FAQ

Tracking the status of your order is easy. Once your order has been procesed and your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery status online.

We take your privacy and security seriously. Homurest uses secure encryption technologies, including SSL (Secure Socket Layer), to help protect your personal information during checkout.

Payment transactions are processed through trusted third party payment providers, and sensitive payment details are handled in accordance with industry security standards.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible or email us at info@homurest.com. While we’ll do our best to assist, orders are processed quickly and changes may not always be possible once processing has begun.

Our support team is available to assist you. You can reach us by submitting the contact form on the Contact page or by emailing info@homurest.com.

We accept a wide variety of payment options including American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Shop Pay, Visa, JCB, and UnionPay.

We currently ship within Canada only, and standard shipping is provided at no additional cost.

Orders within Canada are shipped using trusted carriers such as Canada Post, Dragonfly, Purolator, UPS, and FedEx. Carrier selection may vary based on destination and logistics requirements.

For full details on shipping coverage, processing times, and delivery estimates, please visit our Shipping Policy.

We currently offer free standard shipping within Canada.

For full details regarding shipping coverage, processing times, and delivery estimates, please visit our Shipping Policy.

At this time, we only ship within Canada and do not offer international shipping.

For full details about our shipping coverage, please visit our Shipping Policy.

We take care in packaging and delivery. If your item arrives damaged or defective, please contact our customer support team as soon as possible so we can review the issue.

Eligible items may qualify for a replacement or resolution in accordance with our Refund Policy. Items must be reported within 30 days of delivery.

For full details, please refer to our Refund Policy.

We accept returns for eligible defective and non-defective items in accordance with our Refund Policy.

Return eligibility, timelines, and conditions vary by product and are outlined in full on our Refund Policy page. Please review it carefully before submitting a return request.

To initiate a return, please follow the steps below:

1. Email us at info@homurest.com with your order number and the reason for return.
2. Repack the item in its original packaging, including all parts, tags, and documentation.
3. Follow the return instructions provided in your confirmation email and drop the package off at the designated carrier location.
4. For full return eligibility details and conditions, please review our Refund Policy page or contact our Support Team.

There are no restocking fees or additional processing fees for returns. Customers are responsible for arranging and covering the cost of return shipping, unless otherwise stated in our Refund Policy.

All returns and refunds are processed in Canadian Dollars (CAD).

Once your item is received and inspected, an eligible refund will be issued in accordance with our Refund Policy.

For additional shipping related details, please review our Shipping Policy.

We stand behind the quality of our products and offer a 1 year limited warranty on all purchases. This warranty covers manufacturing defects in materials and workmanship, subject to the terms and conditions outlined in our Warranty Policy.
For full details, please visit our Warranty page. If you have any questions, contact us at: info@homurest.com or +19053462146.

We’ve made the warranty process simple. All eligible purchases are covered by a 1 year limited warranty, and no registration is required. Warranty coverage applies automatically from the date of purchase, subject to the terms outlined in our Warranty Policy.

Certain situations are not covered under our warranty. Coverage does not apply to damage resulting from misuse, accidents, improper installation, modifications, or unauthorized repairs. Normal wear and tear is also not covered.

Installation instructions are included with each product. A detailed installation guide is provided to outline the required steps. If you have questions during installation or need additional assistance, you may contact our support team at info@homurest.com.

Dimming capability depends on how the light fixture is designed. Models that use replaceable bulbs may support dimming when paired with a compatible dimmable bulb. Fixtures with integrated LED lighting do not support bulb replacement or external dimming unless specifically stated in the product details.

Wattage specifications vary between lighting models. For fixtures with built in LED light sources, the wattage is fixed and listed in the technical specifications. For fixtures that accept replaceable bulbs, the maximum supported wattage is indicated on the product page and should not be exceeded.

Some fixtures include the light source, while others are designed for use with replaceable bulbs. Integrated LED fixtures do not require separate bulbs. For models that use standard bulbs, inclusion details are clearly listed in the product description and specifications.

These products are intended for indoor use. To maintain the finish and appearance, store the product in a dry environment and clean gently with a soft, damp cloth. Avoid the use of abrasive materials or chemical cleaning agents. Please follow the care instructions provided with the product for proper maintenance.