FAQ

Tracking the status of your order is easy. Once your order has been processed and your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery status online.

We take your privacy and security seriously. Homurest uses secure encryption technologies, including SSL (Secure Socket Layer), to help protect your personal information during checkout.

Payment transactions are processed through trusted third party payment providers, and sensitive payment details are handled in accordance with industry security standards.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible or email us at info@homurest.com. While we’ll do our best to assist, orders are processed quickly, and once an order has entered processing or shipping, changes or cancellations may no longer be possible.

Our support team is available to assist you. You can reach us by submitting the contact form on the Contact page or by emailing info@homurest.com.

We accept a wide variety of payment options including American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Shop Pay, Visa, JCB, and UnionPay.

We currently ship within Canada only, and free standard shipping is included on all orders within Canada.

Orders within Canada are shipped using trusted carriers such as Canada Post, Dragonfly, Purolator, UPS, and FedEx. Carrier selection may vary based on destination and logistics requirements.

For full details on shipping coverage, order processing times, and estimated delivery timelines (in business days), please visit our Shipping Policy.

We offer free standard shipping on all orders within Canada.

For full details on shipping coverage, order processing times, and estimated delivery timelines (in business days), please visit our Shipping Policy.

At this time, we ship exclusively within Canada and do not offer international shipping.

For full details about our shipping coverage, please visit our Shipping Policy.

We take care in packaging orders for delivery. If your item arrives damaged or defective, please contact our customer support team as soon as possible so we can review the issue.

Eligible items may qualify for a replacement, refund, or other resolution following review, in accordance with our Refund Policy. Items must be reported within 30 days of delivery.

For full details, please refer to our Refund Policy.

Prices shown on our website do not include applicable sales taxes. Sales tax may be calculated and added at checkout where required by law. The final order total is displayed during checkout before payment is completed.

We accept returns for eligible defective and non-defective items within 30 days of delivery, in accordance with our Refund Policy, including applicable return timeframes and conditions.

Return eligibility, timelines, and conditions vary by product and are outlined in full on our Refund Policy page. Please review it carefully before submitting a return request.

There are no restocking fees or additional processing fees for returns.

Return shipping costs are the responsibility of the customer for all returns, including defective or damaged items, unless otherwise required by law, in accordance with our Refund Policy.

All returns and refunds are processed in Canadian Dollars (CAD).

Once your item is received and inspected, an eligible refund will be issued in accordance with our Refund Policy.

For additional shipping related details, please review our Shipping Policy.

To initiate a return, please follow the steps below:

1. Email us at info@homurest.com with your order number and the reason for return.
2. Repack the item in its original packaging, including all parts, tags, and documentation.
3. Follow the return instructions provided after your request has been approved, and drop the package off at the designated carrier location.
4. For full return eligibility details and conditions, please review our Refund Policy page or contact our Support Team.

Once a return is received and inspected, approved refunds are typically processed within 2 business days.

After the refund is processed, it may take up to 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Refunds are issued in Canadian Dollars (CAD) and are processed in accordance with our Refund Policy.

If you have not received your refund after this period, please contact our support team at info@homurest.com, and we will be happy to assist.

Installation instructions are included with each product. A detailed installation guide is provided to outline the required steps based on the specific fixture.

If you have questions during installation or need additional clarification, you may contact our support team at info@homurest.com.

Dimming capability depends on the design of the light fixture. Models that use replaceable bulbs may support dimming when paired with a compatible dimmable bulb and dimmer switch.

Fixtures with integrated LED lighting do not support bulb replacement. Dimming support, if available, is listed clearly in the product specifications and depends on dimmer compatibility.

Wattage specifications vary between lighting models. For fixtures with built in LED light sources, the wattage is fixed and listed in the technical specifications.

For fixtures that accept replaceable bulbs, the maximum supported wattage is indicated on the product page and should not be exceeded.

Installation requirements vary by product and local building codes. Some fixtures may require hardwiring. If you are unsure about installation or local electrical requirements, we recommend consulting a qualified electrician.

Some fixtures include the light source, while others are designed for use with replaceable bulbs. Integrated LED fixtures include a built in light source and do not require separate bulbs. For models that use standard bulbs, inclusion details are listed in the product description and specifications.

Maintenance requirements vary by product. Many of our products are intended for indoor use. Please refer to the product details for specific usage information. To maintain the finish and appearance, clean gently with a soft, dry or slightly damp cloth. Avoid abrasive materials or chemical cleaning agents. Always follow the care instructions included with the product for proper maintenance.